Terms & Conditions

Neither FedEx nor Rugosa Fresh Lobster will be held responsible for any delivery delays that are included under FedEx’ “Liabilities not Assumed”. You can request the most recent list from either Rugosa Fresh Lobster or FedEx or you may consult FedEx’ website. These are typically rare events that include hazards such as severe or extreme weather events. Any weather disruption or other National Service Disruption (as designated by FedEx) may delay normal delivery routes, times, and/or schedules and neither FedEx nor Rugosa Fresh Lobster will be held responsible for the contents of such packages. Specifically, once in transit, the Rugosa Fresh Lobster will not honor any claims, be held financially responsible, or replace shipments of packages that FedEx has declined to cover. If you think your local weather may impact your delivery, please call and reschedule your shipment no later than 12 pm on the day your order is to be shipped. We will do all we can to safeguard against weather delays but we are not responsible for Mother Nature. Thank you. Please note that signatures MAY BE REQUIRED for delivery. If the subtotal on your order is over $500, a SIGNATURE WILL be required for delivery. Deliveries to BUSINESS ADDRESSES WILL REQUIRE a signature for delivery. Deliveries to apartment buildings, townhouses, and condo complexes MAY REQUIRE a signature. Deliveries to residential locations MAY require a signature for delivery — it will be up to the discretion of the individual FedEx delivery driver. In the very rare occurrence of an order discrepancy or damage, it must be reported to us within 4 hours of delivery. You can report via phone or email at: (207) 468-4095 or matt@rugosalobstertours.com.

For all gifts, YOU are responsible for notifying your recipient about delivery. YOU are also responsible for entering and verifying the proper and current delivery address including the correct zip code! The delivery address must be CURRENT AND ACCURATE. FedEx and Rugosa Fresh Lobster cannot be held responsible for any orders with the incorrect delivery information, including, but not limited to: incorrect zip code; wrong or forgotten house/apartment/suite numbers and/or letters; incorrect or incomplete street names; and/or misspellings, etc. Incorrect addresses usually result in a delivery delay of least one regular business day.

Please note that FedEx does not count Saturdays or Sundays as regular business days.FedEx charges $20.00 to correct an address. . . this fee will be charged to you if the address given is incorrect or incomplete. If the delivery address needs to be adjusted, on-time delivery is NOT guaranteed and may result in a delayed delivery date. Rugosa Fresh Lobster is not responsible for delays caused by incorrect shipping information. We will not reship or refund orders when the address information given is incorrect.